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Coway Total Care

TEAM PROJECT

PRODUCT DESIGN SYSTEM AT KAIST 

PROF. KUN PYO LEE

MAR 2015 - JUN 2015

ROLE

UX Designer  |  User research & System design

 

 

overview

Coway Total Care System is a smart health care system for families with working parents in their 40s. The system comprises of two parts: (1) I-Care service that takes care of a child's health through smart watch app, and (2) Coway Perfect Care service that constantly monitors and takes care of home environment professionally. The system integrates various IoT products such as air and water purifiers with professional stakeholders such as HomeCare Doctors and Managers to achieve healthy home environment. 

Coway Total Care System has been adopted by the project sponsor Coway and was featured on Coway's official website and advertisements.

 

Coway total care system 

 
 

WALL PAD INTERFACE

Wall-pad is a peripheral display that shows environmental information. It shows the weather and air quality of the day, health condition of each family member, each room's environmental condition, and the kid's reward earned from keeping healthy habits. 

 
 
 
 
 

COWAY MOBILE APPLICATION

Coway app supports various features including controlling home environment, communicating with HomeCare managers, getting curated health information, and keeping track of the kid's healthy habits.

 
 

Design Brief

 

 
 

User Research

 

PERSONAS

 

RESEARCH METHODS

  • 8 Design methods (5 existing + 3 created)
  • 4 families recruited
 
 

Questionnaire

To understand overall lifestyle of the families with working parents in 40s and a child. The questionnaire result guided us through further primary research.  

 

Video Ethnography

To observe user behaviors related to health and house chores and to understand their life and culture. The video camera was installed in the living room for a week. 

 

Application Usage Pattern Analysis

To understand the users' smartphone usage pattern. Installed an app on users' smartphones to track what apps are used at what time of the day and the total time spent on the app.

 

Interview with Cody

To find insights of the users through Cody and HomeCare Doctors (Coway employees) who closely observe users and their usage of health related products on a regular basis.  

 
 
 
 
 

Post Your Habits

To observe users' knowledge, habits, and interests in health and environment. Users were asked to put stickers on the board that tracks their habits related to health and environment issues such as washing hands, drinking water, and opening windows to circulate the air.   

 

Mobile Ethnography

To understand the interaction between family members who do not have a lot of time to spend together. Users were asked to screen capture the call logs and messages.

What If

To see the users' needs regarding their busy schedule and to see the possibility to solve the problem system-wise. Users were asked to draw their schedule and reimagine what they would do if more time is allowed.

Coway Bot

To see the possibility of communicative function of the system by observing their conversation and behavior patterns when health and environment information is given. Through KakaoTalk, Coway Bot delivered informative messages everyday.

SYNTHESIS

  • 388 observation cards
  • Synthesized into 115 finding cards
  • Used user journey map, affinity diagram, and supporters analysis to extract insights
 

(1) User Journey Map

  • User journey maps of two research participant families
  • To see what each family member does in timely basis
 
 
 
 
 

(2) Affinity Diagram

  • Various groupings of related findings cards 
 
affinity1-01.jpg
 
 
 
 
 
 
affinity2-01.jpg
 
 

(3) Analysis of supporters

  • To analyze working moms supporters who are absolute necessities
 
 
 
 

INSIGHTS

  • 17 insights
  • 5 meta-insights
 
 
 
 

Concept Development

  • 6 concept scenarios 
  • 2 final concepts: I-Care service & Coway Perfect Care service
  • 2 concepts integrated into 1 system: Coway Total Care System
 

CONCEPT SCENARIOS

 

Final system design

 

COWAY TOTAL CARE SYSTEM

"Coway Total Care System professionally manages the home environmental condition and helps fostering the child's healthy living habits." 

 

FINAL CONCEPTS BLUEPRINTS