UX Designer | User research & System design
Coway Total Care System is a smart health care system for families with working parents in their 40s. The system comprises of two parts: (1) I-Care service that takes care of a child's health through smart watch app, and (2) Coway Perfect Care service that constantly monitors and takes care of home environment professionally. The system integrates various IoT products such as air and water purifiers with professional stakeholders such as HomeCare Doctors and Managers to achieve healthy home environment.
Coway total care system
WALL PAD INTERFACE
Wall-pad is a peripheral display that shows environmental information. It shows the weather and air quality of the day, health condition of each family member, each room's environmental condition, and the kid's reward earned from keeping healthy habits.
COWAY MOBILE APPLICATION
Coway app supports various features including controlling home environment, communicating with HomeCare managers, getting curated health information, and keeping track of the kid's healthy habits.
- 8 Design methods (5 existing + 3 created)
- 4 families recruited
To understand overall lifestyle of the families with working parents in 40s and a child. The questionnaire result guided us through further primary research.
To observe user behaviors related to health and house chores and to understand their life and culture. The video camera was installed in the living room for a week.
Application Usage Pattern Analysis
To understand the users' smartphone usage pattern. Installed an app on users' smartphones to track what apps are used at what time of the day and the total time spent on the app.
Interview with Cody
To find insights of the users through Cody and HomeCare Doctors (Coway employees) who closely observe users and their usage of health related products on a regular basis.
Post Your Habits
To observe users' knowledge, habits, and interests in health and environment. Users were asked to put stickers on the board that tracks their habits related to health and environment issues such as washing hands, drinking water, and opening windows to circulate the air.
To understand the interaction between family members who do not have a lot of time to spend together. Users were asked to screen capture the call logs and messages.
To see the users' needs regarding their busy schedule and to see the possibility to solve the problem system-wise. Users were asked to draw their schedule and reimagine what they would do if more time is allowed.
To see the possibility of communicative function of the system by observing their conversation and behavior patterns when health and environment information is given. Through KakaoTalk, Coway Bot delivered informative messages everyday.
- 388 observation cards
- Synthesized into 115 finding cards
- Used user journey map, affinity diagram, and supporters analysis to extract insights
(1) User Journey Map
- User journey maps of two research participant families
- To see what each family member does in timely basis
(2) Affinity Diagram
- Various groupings of related findings cards
(3) Analysis of supporters
- To analyze working moms supporters who are absolute necessities
- 17 insights
- 5 meta-insights
- 6 concept scenarios
- 2 final concepts: I-Care service & Coway Perfect Care service
- 2 concepts integrated into 1 system: Coway Total Care System
Final system design
COWAY TOTAL CARE SYSTEM
"Coway Total Care System professionally manages the home environmental condition and helps fostering the child's healthy living habits."